Specialist general practice is whole person care, characterised by the provision of person centred, continuing and comprehensive medical care to individuals and families in their communities.

As a relationship based discipline, general practice seeks to build health, well being and resilience through a continuing patient-doctor relationship of trust, clinical acumen, the application of best available evidence in the unique context of each consultation, and planned coordination of clinical teamwork, resources and services.

The patient’s needs, values and desired health outcomes always remain central to the general practitioner’s evaluation and management processes.

We are a specialist primary care centre. Our GP’s provide whole-patient care for individuals and families.
Our goal is to provide the highest quality healthcare in an efficient and compassionate setting. The information contained on this page will help you to access our services.

We provide all GP services and many specialist services that most General Practices do not provide, including:
IUD insertions, advanced skin surgery, expert cosmetic medicine, HIV management and expertise in PREP.

Please don’t hesitate to speak to one of our staff if you require further information or assistance.

Patient Services
All general practice services including:

• Skin cancer clinic (skin checks and skin cancer surgery)
• Travel medicine clinic (vaccinations and advice) including Yellow Fever
• Women’s health
  • Contraception including Implanon™ insertion and removal
  • Pap tests and breast checks
  • Preventative health screening
  • Shared antenatal care
• Children’s health (health checks and immunisations)
• Men’s health
• Mental heath including depression and anxiety
  • Mental health care plans
  • Clinical Psychology
• Sports and musculoskeletal medicine
  • Joint injections
  • Physiotherapy
• Health care for older people
  • Care plans and annual health assessments
• Work injuries and Work-cover
• Cosmetic and aesthetic medicine
• Sexual health
• Infusion Clinic (referrals from outside are welcome)

After Hours Medical Care

If you require medical care after hours, please phone Sydney Medical Services on 1300 HOME GP, or present to your nearest ED.
In emergencies ring 000 for an ambulance.

Appointments

The surgery is based primarily on appointments however, there will be appointments allocated for patients on the day. We suggest that you ring first thing in the morning to secure a time.

If you believe that you have a number of complex issues, you can ask for a longer appointment. If you are having a procedure, please book a longer appointment. Your doctor or the reception staff will help determine the length of time you may need.

If you are unwell please tell the receptionist who will alert our clinical staff to assess the urgency of your illness and determine when you can be seen.

Appointments can also be made online via Hotdoc for all patients. You can access this through our website, or using the Hotdoc app on your mobile device.

*To cancel appointments please call at least 24 hours before the appointment so that another patient can be seen in your place. If cancellation occurs within 2 hours of the appointment time a cancellation fee will be applied.

Billing

Green Square Health is a private billing practice committed to providing high quality health care to all members of the community. Billing takes into account both the time spent and the complexity of the consultation with each individual patient.

Fees are payable at the time of consultation by cash, EFTPOS or credit card.

*For more information about our fees, please speak to reception or visit our fees page at https://gshealth.com.au/about-us/fees-and-appointment-policy/

Medical Certificates

Medical certificates are legal documents and are permitted only if you present for consultation with a doctor with a valid reason for work absence.

*Please note that we’re not permitted by law to back date medical certificates, and the date of consultation/attendance will be marked on the document. Dates of illness will reflect the actual duration of illness, and this may predate the presentation.

Test results and Pathology

Laverty Pathology services are available on premises and will accept all pathology request forms.

Test results cannot be given over the telephone. Email correspondences are prohibited by law. As test results are an important part of your medical care and may need explanation and further action, please make an appointment to see your doctor.

Referral to Specialists

Your GP at Green Square Health is a specialist in whole patient care and is qualified to determine, in collaboration with you, whether you need to see a hospital specialist and which type of specialist would best meet your health needs.

For this reason it is essential that you make an appointment to see your GP for any referral to a specialist.

*Please note that we’re not permitted by law to back date referrals, so please ensure that you have a current referral before you see the specialist

Complaints and Suggestions

We take your concerns, suggestions and complaints seriously. If you have any concerns we would like to hear about them. Please talk to us directly or you may prefer to write or use our suggestion box.

If you have any other feedback please visit the contact us section on https://gshealth.com.au/contact-us/

Communication Services

Our practice provides for the communication needs of patients who are not proficient in the primary language of our clinical team and/or who have a communication impairment.
Please notify reception if you or one of your family members requires assistance in this area.

Home Visits

Home visits will be considered under certain circumstances to existing patients of our practice.

Contacting Your Doctor

For all health advice please make an appointment with your doctor.
If you have an urgent concern about your health, please call to speak to a clinical staff member.
If you are having significant chest pain, shortness of breath, heavy bleeding or think it may be an emergency, please call 000 for an ambulance.

Reminder System

We may send you a reminder notice from time to time offering you preventative health services appropriate to your care.
In addition, at Green Square Health we participate in the National/State or Territory register and reminder systems (eg. immunisation data, national cancer screening register).

If you do not wish to be part of either of these systems, please let your doctor know.

We have a no smoking policy

Please ask if you would like professional help to quit.

Clinical Teaching School

Green Square Health is a clinical teaching school and is committed to the training of the next generation of GP’s, medical students, nurses and allied health practitioners.
The practice will sometimes have students working with the doctors and allied health staff.
Please inform reception if you do not want a student present during your consultation.

Privacy Policy

Your medical record is a confidential document. It is practice policy to maintain security of personal health information at all times. Please visit our https://gshealth.com.au/privacy-policy/ for our full privacy policy.