Specialist general practice is whole person care, characterised by the provision of person centred, continuing and comprehensive medical care to individuals and families in their communities.
As a relationship-based discipline, general practice seeks to build health, wellbeing and resilience through a continuing patient-doctor relationship of trust, clinical acumen, the application of best available evidence in the unique context of each consultation, and planned coordination of clinical teamwork, resources and services.
The patient’s needs, values and desired health outcomes always remain central to the general practitioner’s evaluation and management processes.
We are a specialist primary care centre. Our GPs provide whole-patient care for individuals and families.
Our goal is to provide the highest quality healthcare in an efficient and compassionate setting. The information contained on this page will help you to access our services.
We provide all GP services and many specialist services that most General Practices do not provide, including:
IUD insertions, advanced skin surgery, expert cosmetic medicine, HIV management and expertise in PREP.
Please don’t hesitate to speak to one of our staff if you require further information or assistance.
After hours medical care is provided by the practitioners at Green Square Health. Please see the contact us page to access the after-hours service.
The surgery is based on appointments however, there will be appointments allocated for patients on the day for those needing same-day appointments. We suggest that you ring first thing in the morning to secure a time.
If you believe that you have a number of complex issues, please ask for a longer appointment. Your doctor or the reception staff will help determine the length of time you may need.
If you are unwell, please tell the receptionist who will alert our clinical staff to assess the urgency of your illness and determine when you can be seen.
Patients who walk in will be offered the next available appointment.
Appointments can also be made online via Hotdoc. You can access this through our website, or using the Hotdoc app on your mobile device.
*To cancel appointments please call at least 24 hours before the appointment so that another patient can be seen in your place. If cancellation occurs within 2 hours of the appointment time a cancellation fee will be applied.
Green Square Health is a private billing practice committed to providing high-quality health care to all members of the community. Billing takes into account both the time spent and the complexity of the consultation with each individual patient.
Fees are payable at the time of consultation by EFTPOS, credit card or cash.
Medical certificates are legal documents and are permitted only if you present for consultation with a doctor with a valid reason for work absence.
*Please note that we’re not permitted by law to backdate medical certificates, and the date of consultation/attendance will be marked on the document. Dates of illness will reflect the actual duration of illness, and this may predate the presentation.
As test results are an important part of your medical care and may need explanation and further action, for any discussion of your results please make an appointment to see your doctor.
If you would like to check if all your results have returned you may call our results line on 8197 1125 to speak with our practice nurse. The results line operates Monday to Friday from 1 PM to 2 PM. Please be aware that our nurses can only advise if your results have returned and if an appointment with the GP is required.
Your GP at Green Square Health is a specialist in whole patient care and is qualified to determine, in collaboration with you, whether you need to see a hospital specialist and which type of specialist would best meet your health needs.
For this reason, it is essential that you make an appointment to see your GP for any referral to a specialist.
*Please note that we’re not permitted by law to back date referrals, so please ensure that you have a current referral before you see the specialist
Our practice provides for the communication needs of patients who are not proficient in the primary language of our clinical team and/or who have a communication impairment.
Please notify reception if you or one of your family members requires assistance in this area.
We take your concerns, suggestions and complaints seriously and welcome all feedback. If you have any concerns, we would like to hear about them. Please talk to us directly or you may prefer to email us at [email protected]
If you feel the practice has not addressed your concerns you may wish to contact the Health Care Complaints Commission.
You can contact them at;
Whilst home visits are available to regular patients of Green Square Health, our practice is better equipped to provide comprehensive care to our patients. We encourage patients to attend the clinic for their care needs as much as possible.
For patients who require home visits private fees apply. Please speak with the receptionist if you require a home visit.
For all health advice please make an appointment with your doctor. If you would like to speak with your doctor over the phone we encourage you to book a telehealth appointment.
If you have an urgent concern about your health, please call, advise reception the matter is urgent and ask to speak to a clinical staff member.
To reduce the risk of adverse health outcomes we strongly discourage the use of email to communicate with the practice. The practice email may go unmonitored for up to 72 hours. Please call the practice if you have any concerns you wish to discuss.
If you are having significant chest pain, shortness of breath, heavy bleeding or think it may be an emergency, please call 000 for an ambulance.
We may send you a reminder notice from time to time offering you preventative health services appropriate to your care.
In addition, at Green Square Health we participate in the National/State or Territory register and reminder systems (e.g., immunisation data, national cancer screening register).
If you do not wish to be part of either of these systems, please let your doctor know.
Please ask if you would like professional help to quit.
Green Square Health is a clinical teaching school and is committed to the training of the next generation of GPs, medical students, nurses and allied health practitioners.
The practice will sometimes have students working with the doctors and allied health staff.
Please inform reception if you do not want a student present during your consultation.