Welcome to Green Square Health!

Scheduling an appointment at Green Square Health is easy and convenient. You can book appointments online via HotDoc or by phoning the practice on 02 9699 8111. We run on an appointment based system to reduce the risk and incidence of significant wait times

Parking is available on-site with access via the driveway behind the building on Powell Street. You will need to drive down to the garage doors and ring the intercom for reception to allow access. Allocated car spaces are marked with Green Square Health signage. Once parked, take the lift to Ground Floor and access the clinic via Bourke Street. Alternatively, street parking may be found in the streets surrounding the clinic, with 30-minute parking directly outside the clinic after 10 am.

Upon your arrival, our reception staff will assist you with the check-in process. Please bring some photo ID and/or a Medicare card with you. To assist with facilitating our GPs to run on time please arrive 10 minutes early to complete any necessary paperwork.

If you require medical certificates for work or other purposes, please discuss your needs with your healthcare provider during your appointment. For patients covered by overseas insurance policies, please ensure you request your certificate or paperwork required for your insurance company during your consultation. Requests for certificates after your consultation may attract a separate administration fee.

While we strive to adhere to our schedule, unforeseen circumstances may cause occasional delays. We appreciate your understanding. We will do our best to inform you of any excessive wait times.

Life can be unpredictable, and we understand that circumstances may arise that require you to reschedule or cancel your appointment. We ask that you provide us with as much notice as possible if you are unable to attend your scheduled appointment. This allows our team to attend to other patients in need. As cancellations with short notice can impact our team’s ability to service other patients in need cancelled appointments within two hours of a scheduled appointment will attract a “Cancellation” fee.

Our recall system will notify you when it’s time for your next appointment or if you are due for a health check to ensure you receive timely preventive care and screenings. Your doctor will recall you if you have results that require review at an appointment. You may be contacted by the practice via SMS, phone, email, or by post. In case of emergencies and urgent recalls or communications from the practice, please ensure you advise our team of any changes made to your contact details and they are up to date.

If you require a referral, you will generally need to make an appointment. If you require a repeat referral you may be able to request this online via the HotDoc portal for repeat referrals via our website. The online facility is a private service, and no Medicare rebates are available. Terms and conditions do apply and can be reviewed here (insert link to T&Cs).

For your convenience, you can request repeat prescriptions through our HotDoc portal. Terms and conditions do apply and can be reviewed here (insert link to T&Cs).

When your test results arrive your doctor will review the result. The decision to recall you will be based on the doctors clinical decision making. If you are recalled you will receive contact from the practice either via SMS, phone, letter, or email, requesting you to make an appointment. If you do not receive contact from the clinic and would like to check if your results have returned you may call the nurse results line on 02 8197 1125. This line is active Monday to Friday from 1 pm to 2 pm and allows to to speak directly with our nursing team who have access to your clinical record. Please be aware that phoning the clinic’s main number will take you to our reception team who are unable to access clinical information and can only take a message for the nurse, or make you an appointment with your GP.

Your privacy is of the utmost importance to us. We adhere to strict privacy and confidentiality policies to safeguard your personal and medical information. To read our privacy policy please click here (insert link to Privacy Policy).

We prioritise clear and effective communication with our patients. If you have any preferences regarding communication methods or have specific concerns, please let our staff know.

Telephone

Our reception team are available via phone during the opening hours of the clinic to assist you with booking an appointment or answering general questions about the clinic. Our doctors are available via a telehealth appointment should you wish to speak with them over the phone. Any clinically significant information presented to the administration team will be triaged and escalated to the nursing team for review. A nurse may speak with your or return your call as soon as practically possible.

For urgent medical attention please contact ‘000’ or present to your nearest emergency department.

SMS

SMS messages are sent to remind you of your appointment 24-28 hours prior. You may also receive an SMS message regarding a health reminder or recall for results or clinical correspondence. As part of the commitment to keeping information secure, HotDoc will require you to log in with your details for any clinical health information. Please ensure your mobile number is up to date on file. Our recall and reminder system is facilitated via HotDoc. A demonstration can be viewed here (insert link to HD video https://practices.hotdoc.com.au/resources/recalls-assets/)

Email

We may utilise email to contact you with your consent. Email is not a secure form of communication and there are risks and limitations to privacy of personal and health information. Emails sent to the practice are not encrypted and confidentiality cannot be guaranteed.

If you choose to contact the practice via email, this will be considered consent for our team to respond. Emails may not be responded to for up to 72 hours. If you have a concern that requires urgent attention, you must contact the practice via telephone.

Our practice sends out newsletters from time to time to advise patients of important details or changes to the practice. This is optional and patients may opt out at any time they choose.

Post

If you opt out of SMS communications, or do not respond to practice communications a letter may be sent regarding health reminders or recalls.

Website and online booking system
Our website and online booking system is reviewed and updated regularly. Information regarding appointment availability, fees for services, and services offered will be communicated via the website.

Our online bookings, SMS reminders, and SMS payments are facilitated by Hotdoc. In order to provide certain services such as appointment reminders, clinical reminders, and online payment facilities, Hotdoc is required to access your personal details (such as your name, address and contact number). For more information on their privacy and security policy please see their website – https://www.hotdoc.com.au/privacy-policy